• Enroll for FREE In

    ARM-U's 2017 Spring Semester

    March 21 - March 24, 2017

    insideARM & the Compliance Professionals Forum present a virtual conference series where compliance, operations, and training professionals gather to learn from experts focusing on critical topics & industry pressures. ARM-U is a multi-part webinar series that takes place over the course of 4 days, and is designed as an online classroom-like setting.


    Thanks to our sponsors, there is no cost to you!


    Sessions and speakers subject to change

  • 2017 Spring Agenda

    Conducting a Risk Assessment

    Tuesday, 21 March 2017

    12.00 p.m. - 1.30 p.m. Eastern


    Presenters: Michelle Shaffer, CPA | Chief Executive Officer | CARMA, Inc.

    Kyle Von Allmen, Esq. | President | Shermeta Law, PLLC


    Mitchel J. Inman | VP of Internal Audit & 3rd Party Oversight | Alorica


    Risk assessments will help organizations determine what areas to audit, and how frequently these audits shall be required. Unfortunately, the risk assessment process is often poorly understood. When this key first step is not properly performed, organizations lose the opportunity the target their internal audit programs for maximum results in managing the risk associated with CFPB and client scrutiny.


    This presentation will teach consumer financial services professionals how to:


    1. Understand the importance of the risk assessment process;

    2. Create a customized risk assessment for their organization; and

    3. Develop an effective tool to document these efforts.


    501r and the FDCPA

    Tuesday, 21 March 2017

    3.00 p.m. - 4.30 p.m. Eastern


    Presenter: Richard Brown | Ontario Systems


    Regulation 501r has serious implications for nonprofit hospitals and the ARM companies that serve them. Failure to comply could result in the loss of a hospital's tax exempt status and possibly insolvency. However, how to divide responsibilities under this regulation is not always clear, particularly when the ARM company must be aware of other regulations like the FDCPA. Should ECA notices be sent by the hospital or the ARM company? How involved should the ARM company be in evaluating patients for financial assistance?


    This presentation will teach consumer financial services professionals how to:


    1. Understand the key elements of 501r and who is responsible for complying with them;

    2. Create workflows and information exchange procedures to manage 501r's requirements; and

    3. Develop contractual provisions that address 501r requirements and FDCPA risks related to 501r.


    Effective Vendor Oversight

    Wednesday, 22 March 2017

    12.00 p.m. - 1.30 p.m.


    Presenters: Leslie Bender | VP Government Affairs & General Counsel | BCA Financial Services


    Bryan Albertson | Chief Information Officer | TECH LOCK


    Regulatory bodies have made it clear that organizations are responsible for the compliance and data security of their vendors. This presentation will provide a clear action plan to effectively oversee vendors with access to protected information. When is an onsite visit required? What should be included in a questionnaire? Attendees will understand appropriate due diligence actions required to assess a potential vendor’s data security and compliance.

    Training/Developing Your Board of Directors

    Wednesday, 22 March 2017

    3.00 p.m. - 4.30 p.m. Eastern


    Presenters: Sheri Stringer | Training & Development Manager | Account Control Technology, Inc.


    Presenters: Stephanie Schuitt | Director, Regulatory Compliance | iQor


    Having an informed Board of Directors is not only good for the compliance management of your agency -- it's an expectation of regulators, especially the CFPB. This presentation suggests tips and strategies for putting together your board, developing them as a resource, and training them to help keep your company on the right side of regulations.


    Consent Tracking

    Thursday, 23 March 2017

    12.00 p.m. - 1.30 p.m. Eastern


    Presenters: Kelly Knepper-Stephens | General Counsel & Chief Compliance Officer | Stoneleigh Recovery Associates


    David Cherner | Counsel | Moss & Barnett


    Even though the FDCPA only discusses letters, phone calls, and telegrams, debt collectors are communicating with consumers in a variety of channels. This session looks at innovative and effective ways to track consent for continuing traditional, and adopting more modern, communication strategies to assist consumers.


    Policy & Procedure Development

    Thursday, 23 March 2017

    3.00 p.m. - 4.30 p.m. Eastern


    Presenters: LaDonna Bohling | VP Special OPS | Contract Callers, Inc.


    Sarah Headly | President | Peacock Consulting, LLC


    Perhaps you are in a new role tasked with writing policies and procedures or even a seasoned policy writer looking to refresh your existing policies and procedures. This webinar will teach you the basics of developing policies and procedures and give valuable tips on how to broadcast and maintain your policies and procedures as well as giving the seasoned policy writer motivation to revamp existing policies.


    Incentive Programs: How Best to Reward your Collection Staff

    Friday, 24 March 2017

    12.00 p.m. - 1.30 p.m. Eastern


    Presenters: Joann Needleman | Member | Clark Hill PLC


    Wendy Badger | Chief Compliance Officer | ECMC Group


    In light of the Well Fargo Scandal, incentive programs are the new hot topic at the CFPB. Presenters Wendy Badger and Joann Needleman analyze the CFPB’s recent bulletin in order for you to determine whether your incentive program as well as your overall compensation structure is doing more harm than good. This presentation will explore new ways to utilize your compliance management system in order reward positive behavior while at the same time providing the best in customer service.


  • What People Are Saying

    View testimonials from past attendees.

    "Great experience with wonderful and knowledgeable industry professionals... Thank you to Stephanie, Mike, Patrick and Lindsey for all of your hard work! Also a big thanks to all the speakers for taking the time to pass on your knowledge and insight. Cant wait till the next semester of ARM-U!"

    "It was all good info that was well presented.  I thank you for a job well done!"

    "My experience was great."

    "Cant wait till the next semester of ARM-U!"

  • Register Today

    Sign up once, and attend as many sessions as you'd like. ARM-U's multi-part webinar series was designed to keep busy professionals like yourself in the office, and not out of pocket, thanks to our sponsors.

    Did We Mention It's Free?

    ARM-U is free of charge for all industry professionals. insideARM strives to keep the industry up to date, and educated. Don't miss this opportunity!

  • Sponsors

    Thanks to the generous sponsors below, the 2017 spring semester of ARM-U

    is free for all collection professionals.

    Cornerstone Support, Inc.

    Collection Technology

    At Cornerstone Support, Inc. we have one simple mission — to help your business succeed. Which is why we have a dedicated team committed to your specific needs, providing quality service and expertise, which leads to a more successful future. From licensing to bonds and insurance to CFPB preparedness and compliance, the excellent attention we provide for these services, and others, leads to a proactive approach in securing a successful future for your business.


    Collection Technology

    We understand the challenges collections organizations face: finding the right party, getting to them fast and figuring out who to put at the top of your list. TransUnion offers effective risk assessment tools and solutions that help you tackle collections obstacles. We combine our experience with deep data and analytics to provide you with better insights to improve skip tracing, contact the right party and prioritize accounts.

    The Compliance Professionals Forum

    Compliance Membership Organization

    The Compliance Professionals Forum is a membership organization for anyone tasked with managing consumer debt. CPF offers practical, timely answers to your toughest compliance questions – when you need them, in the format you want them. You’ll learn how your company compares with others in the industry, via our benchmark reports, peer calls, and regional compliance meetings. Plus constantly improve your own system with tools, checklists, call-scripts, spreadsheets, and policies/procedures.

  • Interested in sponsoring ARM-U's 2017 Spring Semester?


    Aaron Steinberg


    aaron@insidearm.com I 240-499-3836