• Enroll for FREE In

    ARM-U's 2017 Spring Semester

    March 21 - March 23, 2017

    insideARM & the Compliance Professionals Forum present a virtual conference series where compliance, operations, and training professionals gather to learn from experts focusing on critical topics & industry pressures. ARM-U is a multi-part webinar series that takes place over the course of 4 days, and is designed as an online classroom-like setting.


    Thanks to our sponsors, there is no cost to you!


    Sessions and speakers subject to change

  • 2016 Fall Agenda

    (2017 agenda to be announced soon)

    State Licensing

    Monday, 12 September 2016

    12.00 p.m. - 1.30 p.m. Eastern


    Presenters: Christy Barger | Director of Client Relations | Cornerstone Support, Inc.

    Kyle Von Allmen | General Counsel | Eltman Law PC


    State licensing requirements are often the bane of both operations and compliance for collection agencies. States have unique applications, and having a strategy and tracking program in place can help businesses stay compliant and viable.

    Training Your Board of Directors

    Monday, 12 September 2016

    3.00 p.m. - 4.30 p.m. Eastern


    Presenter: Stephanie Schuitt | Director of Regulatory Compliance | iQor


    Board participation is not just an expectation of the Consumer Financial Protection Bureau for agencies working in the debt industry -- it's a requirement. This presentation will walk through strategies and curricula to not only bring your Board up to speed with compliance, but help keep them on track.

    Bankruptcy 101 for the Debt Collection Industry

    Tuesday, 13 September 2016

    12.00 p.m. - 1.30 p.m.


    Presenters: Luder Milton | Senior Counsel | Capital One Services, LLC


    This presentation gives a comprehensive overview of the bankruptcy process for those working in the debt industry. Milton will discuss what bankruptcy is, what it means to the consumer, what it means for the collection agency, and where the risks are on both sides.

    Client v. Agency v. Service Provider: The Joys of Vendor Oversight

    Tuesday, 13 September 2016

    3.00 p.m. - 4.30 p.m. Eastern


    Presenters: Wendy Badger | Chief Compliance Officer | ECMC Group


    David Cherner | Chief Compliance Officer | Northland Group



    The responsibilities of vendor oversight have expanded dramatically over the last 5-7 years. This session hosts a creditor and third-party debt collection agency to review vendor oversight from all angles.


    The Collection Regulatory Environment

    Wednesday, 14 September 2016

    12.00 p.m. - 1.30 p.m. Eastern


    Presenters: Lisa Messner | Associate | MacMurray Petersen & Shuster LLP


    Josh Stevens | Associate | MacMurray Petersen & Shuster LLP


    This panel will explore the current regulatory environment for debt collectors and creditors who collect on their own debts by analyzing laws and enforcement actions of the CFPB and others and then prognosticate developments to come from the CFPB. Attendees will be provided with

    recommendations regarding steps creditors can take to prepare themselves for what may come.


    Spotting Issues with Credit Furnishing

    Wednesday, 14 September 2016

    3.00 p.m. - 4.30 p.m. Eastern


    Presenters: Sarah J. Auchterlonie | Special Counsel | Carlton Fields


    Erin Kelly | Senior Litigation Counsel | CFPB



    Attendees will learn enough about the credit furnishing requirements of the FCRA, judicial interpretations, and regulatory rulings to spot most potential violations in their companies.


    Conducting Internal Audits

    Thursday, 15 September 2016

    12.00 p.m. - 1.30 p.m. Eastern


    Presenters: Michelle Shaffer | CEO | CARMA, Inc.


    Kelly MacBeth | Senior Corporate Counsel | Encore Capital Group



    In the currently challenging regulatory environment, consumer financial services organizations are expected to be monitoring themselves by conducting internal audits. As a result, these organizations are having to depart from their core competency of

    collecting, and assume a new and often unfamiliar role as auditors. This presentation will teach consumer financial services professionals the ins and outs of these audits.


    Credit Reporting

    Thursday, 15 September 2016

    3.00 p.m. - 4.30 p.m.


    Presenters: Debra Ciskey | Compliance Officer | Wakefield Associates

    Alicia McKeighan | Director of Compliance | Afni, Inc.


    Presenters Debra Ciskey and Alicia McKeighan will talk attendees through the strategies, solutions, tricks, and pitfalls of credit reporting in a heightened regulatory environment.

  • What People Are Saying

    View testimonials from past attendees.

    "Great experience with wonderful and knowledgeable industry professionals... Thank you to Stephanie, Mike, Patrick and Lindsey for all of your hard work! Also a big thanks to all the speakers for taking the time to pass on your knowledge and insight. Cant wait till the next semester of ARM-U!"

    "It was all good info that was well presented.  I thank you for a job well done!"

    "My experience was great."

    "Cant wait till the next semester of ARM-U!"

  • Register Today

    Sign up once, and attend as many sessions as you'd like. ARM-U's multi-part webinar series was designed to keep busy professionals like yourself in the office, and not out of pocket, thanks to our sponsors.

    Did We Mention It's Free?

    ARM-U is free of charge for all industry professionals. insideARM strives to keep the industry up to date, and educated. Don't miss this opportunity!

  • Sponsors

    Thanks to the generous sponsors below, the 2016 fall semester of ARM-U

    was free for all collection professionals.


    Payments & Technology

    Growing Payments with Technology! As the ARM Industry’s leading integrated & compliant payment solution provider, BillingTree offers card and ACH payment processing services backed by the Payrazr solution suite; which includes IVR, Gateway Services, Portals, Virtual Negotiators and more. Founded in 2003, BillingTree knows and understands the unique challenges and needs Collection Agencies face related to merchant services.


    Collection Technology

    DAKCS's comprehensive debt solutions provide the software you need to simplify collections and minimize the risk of non-compliance. Beyond ARM is DAKCS' flexible integrated hosted or on-premise based collection software solution empowering companies with the necessary tools to perform various business functions, leverage AR/consumer and client communication and effectively manage your collection and accounts receivable needs.


    Cloud-based Data

    Neustar, Inc. is the first real-time provider of cloud-based information services whose unique consumer data intelligence is being used to help some of the largest companies in the U.S. mitigate TCPA compliance risk and drive outbound dialing efficiencies. Neustar has access to more than 200 independent data sources, including a repository of the most accurate phone intelligence available, as well as unique insights about the attributes of phone numbers.

  • Interested in sponsoring ARM-U's 2017 Spring Semester?


    Aaron Steinberg


    aaron@insidearm.com I 240-499-3836