• Enroll for FREE In

    ARM-U's 2017 Spring Semester

    March 21 - March 23, 2017

    insideARM & the Compliance Professionals Forum present a virtual conference series where compliance, operations, and training professionals gather to learn from experts focusing on critical topics & industry pressures. ARM-U is a multi-part webinar series that takes place over the course of 4 days, and is designed as an online classroom-like setting.


    Thanks to our sponsors, there is no cost to you!


    Sessions and speakers subject to change

  • 2017 Spring Agenda

    Conducting a Risk Assessment

    Tuesday, 21 March 2017

    12.00 p.m. - 1.30 p.m. Eastern


    Presenters: Michelle Shaffer, CPA | Chief Executive Officer | CARMA, Inc.

    Kyle Von Allmen, Esq. | President | Shermeta Law, PLLC


    Risk assessments will help organizations determine what areas to audit, and how frequently these audits shall be required. Unfortunately, the risk assessment process is often poorly understood. When this key first step is not properly performed, organizations lose the opportunity the target their internal audit programs for maximum results in managing the risk associated with CFPB and client scrutiny.


    This presentation will teach consumer financial services professionals how to:


    1. Understand the importance of the risk assessment process;

    2. Create a customized risk assessment for their organization; and

    3. Develop an effective tool to document these efforts.


    501r and the FDCPA

    Tuesday, 21 March 2017

    3.00 p.m. - 4.30 p.m. Eastern


    Presenter: Richard Brown | Ontario Systems


    Info to come.

    Effective Vendor Oversight

    Wednesday, 22 March 2017

    12.00 p.m. - 1.30 p.m.


    Presenters: Leslie Bender | VP Government Affairs & General Counsel | BCA Financial Services


    Bryan Albertson | Chief Information Officer | TECH LOCK


    Regulatory bodies have made it clear that organizations are responsible for the compliance and data security of their vendors. This presentation will provide a clear action plan to effectively oversee vendors with access to protected information. When is an onsite visit required? What should be included in a questionnaire? Attendees will understand appropriate due diligence actions required to assess a potential vendor’s data security and compliance.

    Consent Tracking

    Wednesday, 22 March 2017

    3.00 p.m. - 4.30 p.m. Eastern


    Presenters: Kelly Knepper-Stephens | General Counsel & Chief Compliance Officer | Stoneleigh Recovery Associates


    David Cherner | Counsel | Moss & Barnett



    Info to come.



    Thursday, 23 March 2017

    12.00 p.m. - 1.30 p.m. Eastern


    Presenters: Name | Title | Company


    Presenters: Name | Title | Company


    Info to come.


    Policy & Procedure Development

    Thursday, 23 March 2017

    3.00 p.m. - 4.30 p.m. Eastern


    Presenters: LaDonna Bohling | VP Special OPS | Contract Callers, Inc.


    Sarah Headly | President | Peacock Consulting, LLC



    Info to come.


  • What People Are Saying

    View testimonials from past attendees.

    "Great experience with wonderful and knowledgeable industry professionals... Thank you to Stephanie, Mike, Patrick and Lindsey for all of your hard work! Also a big thanks to all the speakers for taking the time to pass on your knowledge and insight. Cant wait till the next semester of ARM-U!"

    "It was all good info that was well presented.  I thank you for a job well done!"

    "My experience was great."

    "Cant wait till the next semester of ARM-U!"

  • Register Today

    Sign up once, and attend as many sessions as you'd like. ARM-U's multi-part webinar series was designed to keep busy professionals like yourself in the office, and not out of pocket, thanks to our sponsors.

    Did We Mention It's Free?

    ARM-U is free of charge for all industry professionals. insideARM strives to keep the industry up to date, and educated. Don't miss this opportunity!

  • Sponsors

    Thanks to the generous sponsors below, the 2016 fall semester of ARM-U

    was free for all collection professionals.


    Payments & Technology

    Growing Payments with Technology! As the ARM Industry’s leading integrated & compliant payment solution provider, BillingTree offers card and ACH payment processing services backed by the Payrazr solution suite; which includes IVR, Gateway Services, Portals, Virtual Negotiators and more. Founded in 2003, BillingTree knows and understands the unique challenges and needs Collection Agencies face related to merchant services.


    Collection Technology

    DAKCS's comprehensive debt solutions provide the software you need to simplify collections and minimize the risk of non-compliance. Beyond ARM is DAKCS' flexible integrated hosted or on-premise based collection software solution empowering companies with the necessary tools to perform various business functions, leverage AR/consumer and client communication and effectively manage your collection and accounts receivable needs.


    Cloud-based Data

    Neustar, Inc. is the first real-time provider of cloud-based information services whose unique consumer data intelligence is being used to help some of the largest companies in the U.S. mitigate TCPA compliance risk and drive outbound dialing efficiencies. Neustar has access to more than 200 independent data sources, including a repository of the most accurate phone intelligence available, as well as unique insights about the attributes of phone numbers.

  • Interested in sponsoring ARM-U's 2017 Spring Semester?


    Aaron Steinberg


    aaron@insidearm.com I 240-499-3836